Payment and Refund Policy

Last Updated: March 14, 2026

This Payment and Refund Policy outlines the terms and conditions for payments and refunds at Banzi Store. Please read this policy carefully before making any purchase.

Important Notice

NO REFUND POLICY: All sales are final. Banzi Store does not offer refunds under any circumstances. By making a purchase, you acknowledge and agree to this no-refund policy.

1. Accepted Payment Methods

We accept the following payment methods:

Razorpay (For Indian Customers)
  • Credit Cards (Visa, MasterCard, Amex)
  • Debit Cards
  • Net Banking
  • UPI (Google Pay, PhonePe, Paytm)
  • Wallets (Paytm, Mobikwik, etc.)

Currency: INR (₹)

PayPal (For International Customers)
  • PayPal Balance
  • Credit Cards via PayPal
  • Debit Cards via PayPal
  • Bank Accounts linked to PayPal

Currency: USD ($)

Note: Payment method availability depends on your country. The appropriate payment gateway will be shown at checkout based on your location.

2. Pricing and Currency

  • Indian Customers: Prices are displayed in Indian Rupees (INR - ₹)
  • International Customers: Prices are displayed in US Dollars (USD - $)
  • All prices are inclusive of applicable taxes unless otherwise stated
  • Prices are subject to change without prior notice
  • The price at the time of purchase will be the final price charged

3. Payment Processing

When you make a purchase:

  1. You will be redirected to our secure payment gateway (Razorpay or PayPal)
  2. Complete the payment using your preferred method
  3. Upon successful payment, you will receive an order confirmation email
  4. Your purchased product will be available for download immediately in your account
Payment Security:
  • We do not store your credit card or payment information
  • All payments are processed through PCI-DSS compliant payment gateways
  • Your payment information is encrypted and secure

4. Order Confirmation

After successful payment, you will receive:

  • Email Confirmation: Sent to your registered email address
  • WhatsApp Notification: If you provided a WhatsApp number
  • Account Access: Product available in your "My Downloads" section
  • Invoice: Available for download in your account
Important: If you do not receive a confirmation email within 15 minutes, please check your spam folder or contact us at shribalajisoftwaresolutions@gmail.com.

5. NO REFUND POLICY

STRICT NO REFUND POLICY

All sales are final and non-refundable. Banzi Store does not provide refunds, returns, or exchanges under any circumstances, including but not limited to:

NO Refund For:
  • Change of mind
  • Buyer's remorse
  • Duplicate purchases
  • Wrong product selection
  • Lack of technical knowledge
  • Incompatibility with your system
NO Refund For:
  • Product not meeting expectations
  • Found a better alternative
  • Project cancelled or changed
  • Account suspension or termination
  • Any other reason whatsoever

By completing a purchase, you explicitly acknowledge and accept this no-refund policy.

6. Digital Products Nature

All products sold on Banzi Store are digital products (source codes, applications, software). Due to the nature of digital products:

  • Products are delivered instantly upon purchase
  • Products cannot be "returned" as they are immediately accessible
  • Once downloaded, the product has been delivered and consumed
  • We cannot verify if you have deleted or stopped using the product

This is why we maintain a strict no-refund policy.

7. Pre-Purchase Recommendations

To avoid dissatisfaction, we strongly recommend:

  • Read Product Descriptions: Carefully review all product details, features, and requirements
  • Check Screenshots: View all available screenshots and demos
  • Review System Requirements: Ensure compatibility with your system
  • Understand License Terms: Know what you can and cannot do with the product
  • Contact Support: Ask questions before purchasing if you have any doubts
  • Try Free Products: If available, try free versions or demos first

8. Payment Failures and Issues

If Payment Fails:
  • Check your payment method has sufficient funds
  • Verify your card is enabled for online transactions
  • Try a different payment method
  • Contact your bank if the issue persists
  • Contact us if you were charged but didn't receive the product
Duplicate Charges:

If you were charged multiple times for the same order:

  • Contact us immediately at shribalajisoftwaresolutions@gmail.com
  • Provide transaction details and proof of duplicate charges
  • We will investigate and reverse duplicate charges if verified
  • This may take 5-10 business days depending on your bank

9. Account Termination and Payments

Important: If your account is suspended or terminated for any reason (including violation of Terms of Service or at our discretion):

  • You will lose access to all purchased products
  • You will NOT be entitled to any refund
  • All payments made are non-recoverable
  • This applies to both free and paid users

10. Chargebacks and Disputes

Filing a chargeback or payment dispute is considered a violation of our Terms of Service.

Consequences of Chargebacks:
  • Immediate account suspension
  • Permanent ban from our platform
  • Legal action may be taken
  • You will be reported to fraud prevention agencies

If you have an issue with your purchase, contact us first at shribalajisoftwaresolutions@gmail.com before initiating a chargeback.

11. Taxes and Additional Fees

  • Prices displayed include applicable taxes (GST for Indian customers)
  • International customers may be subject to additional taxes or customs duties in their country
  • Payment gateway fees are included in the displayed price
  • Currency conversion fees (if any) are charged by your bank, not by us

12. Support and Assistance

While we do not offer refunds, we are committed to helping you:

  • Technical Support: Available based on your license type
  • Documentation: Comprehensive guides and tutorials
  • Bug Fixes: We fix genuine bugs and issues
  • Updates: Regular updates based on your license

Contact us at shribalajisoftwaresolutions@gmail.com for any assistance.

13. Changes to This Policy

We reserve the right to modify this Payment and Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our platform after changes constitutes acceptance of the modified policy.

Contact Us

If you have any questions about payments or this policy, please contact us:

By making a purchase on Banzi Store, you acknowledge that you have read, understood, and agree to this Payment and Refund Policy, including the NO REFUND policy.